oke4 Privacy Policy

1 Introduction

oke4 ("oke4," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the oke4 online gaming platform available at oke4.net (the "Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Platform.

This Policy is intended to be read alongside the oke4 Terms and Conditions, which govern your use of the Platform more broadly. Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

oke4 operates in the Philippines and processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, oke4 acts as the personal information controller in respect of the personal data of its registered players and website visitors. This means that oke4 determines the purposes and means by which your personal data is processed.

Where oke4 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and customer support platforms), those parties act as personal information processors and are bound by contractual obligations to process your data only in accordance with oke4's instructions and this Policy.

If you have any questions about how oke4 processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

oke4 collects the following categories of personal data from players and platform users:

oke4 does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or responsible gaming compliance purposes, and only with your explicit consent where required by law.

4 How We Collect Your Data

oke4 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for more details on our use of cookies.
• Third-party sources: Data received from identity verification providers, payment processors, fraud prevention services, and publicly available sources, where permitted by applicable law.
• Responsible gaming tools: Data generated when you interact with responsible gaming features such as deposit limits, session reminders, or self-exclusion requests.

5 How We Use Your Personal Data

oke4 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your oke4 player account, including verifying your identity and age eligibility in accordance with Philippine gambling regulations.
• Service delivery: To provide access to games, process deposits and withdrawals, award bonuses, and deliver all other features of the oke4 Platform.
• Payment processing: To facilitate financial transactions through supported Philippine payment methods including GCash, PayMaya / Maya, bank transfers, and debit cards.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulatory obligations, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behavior, identify potential problem gambling indicators, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the oke4 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time through your account settings.

oke4 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, oke4 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing that is necessary to perform our contract with you — that is, to provide the oke4 gaming services you have registered for, including account management, game access, and payment processing.
• Legal obligation: Processing that is required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing that is necessary for oke4's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the processing of sensitive personal information where applicable. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing and Disclosure

oke4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) and age verification services engaged to verify your identity and eligibility to use the Platform.
• Fraud prevention and AML services: Providers of fraud detection, anti-money laundering screening, and responsible gaming monitoring tools.
• Game software providers: Licensed game developers and aggregators whose games are available on the oke4 Platform, to the extent necessary to deliver game services.
• Customer support platforms: Third-party providers of live chat, ticketing, and customer relationship management systems used to deliver support services.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or a valid legal order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by oke4, subject to professional confidentiality obligations.

8 Cookies and Tracking Technologies

oke4 uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

oke4 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths. This data helps us improve the Platform's performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the oke4 Platform. oke4 does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

9 Data Retention

oke4 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for regulatory compliance and dispute resolution purposes.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months from the date of collection, after which it is aggregated or anonymized.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with oke4's data disposal procedures.

10 Data Security

oke4 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and oke4's servers.
• Encryption of sensitive data at rest, including financial data and identity documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that oke4 staff can only access personal data that is necessary for their specific job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform and its underlying infrastructure.
• Multi-factor authentication requirements for administrative access to systems that process personal data.
• Comprehensive audit logging of all access to and modifications of personal data held in oke4's systems.
• Staff training on data protection obligations and security best practices.

While oke4 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, oke4 will notify the National Privacy Commission and, where required, affected individuals in accordance with the Data Privacy Act of 2012 and its implementing regulations.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by oke4:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data that oke4 holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by oke4. You may also update certain account information directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to oke4's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on oke4's legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe that oke4 has processed your personal data in violation of the Data Privacy Act of 2012.

12 Children's Privacy and Age Restrictions

The oke4 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. oke4 does not knowingly collect personal data from individuals under the age of 21.

If oke4 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete the personal data in question, and, where applicable, return any deposited funds. oke4 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account with oke4, please contact us immediately using the details in Section 15 so that we can take appropriate action.

13 International Data Transfers

oke4 primarily processes personal data within the Philippines. However, some of our third-party service providers — including game software providers, cloud infrastructure providers, and certain customer support platforms — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, oke4 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or other legally recognized transfer mechanisms.

By using the oke4 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

14 Changes to This Privacy Policy

oke4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Policy, oke4 will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the oke4 Platform following the publication of any revised Policy constitutes your acknowledgment of the changes.

We encourage you to review this Policy periodically to stay informed about how oke4 is protecting your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.

15 Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or oke4's data processing practices, please contact our Data Protection Officer:

Data Protection Officer, oke4
Email: [email protected]

General Support: [email protected]

Live Chat: Available through the oke4 Platform after logging in to your account, 24 hours a day, 7 days a week.

oke4 aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within fifteen (15) business days, or within the timeframe required by applicable law where a formal data subject request has been submitted.

If you are not satisfied with oke4's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at [email protected].